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COMPEL Glossary / human-intervention-rate

Human-intervention rate

An agent SLI measuring the rate at which humans must intervene on agent actions — via escalation, override, or correction.

What this means in practice

Inversely correlates with autonomy and with trust; tracking intervention rate by action class reveals where the agent is weakest.

Synonyms

agent HITL rate , intervention frequency

See also

  • Goal-achievement rate — An agent service-level indicator measuring the fraction of tasks that reach their intended outcome without human intervention.
  • Escalation protocol — Deterministic rules that pause the agent and escalate to a human for decision — triggered by low confidence, high-consequence tool calls, out-of-distribution inputs, or explicit agent request.
  • Human-in-the-Loop — Human-in-the-loop (HITL) is an AI system design pattern where a human must actively review, approve, and authorize each AI decision or action before it is executed, providing maximum human oversight at the cost of reduced speed and scalability.