COMPEL Glossary / itil-information-technology-infrastructure-library
ITIL (Information Technology Infrastructure Library)
ITIL is a widely adopted framework for IT service management that defines processes for incident management, change management, service level management, configuration management, and continual service improvement.
What this means in practice
COMPEL integrates with ITIL rather than replacing it: when AI solutions move from development to production, they enter the ITIL service management domain. Key integration points include AI model deployments flowing through existing change management processes, AI-specific incidents (model drift, bias emergence) triggering ITIL incident management workflows, AI system SLAs incorporating AI-specific metrics, and ITIL continual improvement feeding into COMPEL's Learn stage. Organizations with mature ITIL practices should view COMPEL as the mechanism that brings AI solutions into their existing operational framework in a governed manner.
Related Terms
Other glossary terms mentioned in this entry's definition and context.